Ok, we’re all guilty of this on occasion, some more than others.
That’s right, is product A better than product B? Is this deal better than that one? Is it better to go this way or that way?
YouTube, MySpace, Flickr, etc. are big and popular because of the users, not the technology itself.
We’re always [...]

How do you know you have the ‘knack’? How can you measure it? How can you prove it?
While at Web Directions North I was fortunate enough to take in a presentation by Jared Spool from User Interface Engineering. When he said something to the effect:
successful experience design is invisible
Which coincided with:
successful experience [...]